Extrusion Asia Edition 2-2025

41 EXTRUSION & RECYCLING ASIA 2/2025 MEASURING AND CONTROL TECHNOLOGY 的服务技术人员遍布全球，通过现场 和远程方式提供支持，从调试、维护 到维修和校准，一切事务都能处理， 确保客户运营顺畅高效。 凭借过去 60 年来不断加大投入打 造的强大的全球支持网络，其服务中 心遍布世界各地，不难看出雷纳·宗巴 赫及其团队对为客户提供这种独特关 注程度的重视。这一网络使仲巴赫电 子能够迅速高效地提供帮助，最大限 度地减少客户停机时间，提高生产效 率。其经验丰富的服务团队随时准备 协助解决技术问题、处理备件请求、 响应服务呼叫以及进行安装。 在仲巴赫电子公司，客户服务并非 只是一个部门，而是贯穿其业务方方 面面的核心价值。他们采用咨询式服 务方式，向客户传递家一般的温暖， 提供细致入微的关怀与关注，这一切 都铸就了其卓越的声誉。公司致力于 确保客户享受到最高水平的服务，让 客户在仲巴赫电子的体验与众不同。 再加上流程效率和质量控制的提升， 通过减少废料和机器停机时间实现的 成本节约，这样的优势组合越来越难 以被超越。 ZUMACH Electronic AG P.O. Box CH-2552 Orpund, Switzerland sales@zumbach.ch, www.zumbach.com 仲巴赫的服务技术人员为客户提供现 场和远程支持。 Zumbach’s service technicians provide the customer with support both in person and virtually F r om the moment a customer engages with Zumbach Electronic, they experience the unique Zumbach consultative approach, understanding that every customer has very speci c needs and challenges. They take the time to listen and understand these requirements thoroughly, and their team of technical experts work closely with customers to tailor solutions that not only meet but exceed their expectations. This personalized service ensures Zumbach’s customers receive the most e ective and e cient solutions for their unique applications. Rainer Zumbach, second gen- eration owner and CEO of Zumbach Electronic stated “When customers choose Zumbach Electronic, they become part of our extended family. This means they can expect atten- tive ongoing support and a relation- ship built on trust and mutual respect. We are dedicated to fostering long- term partnerships, and our customers know they can rely on us for continu- ous support and guidance. Whether it’s through regular check-ins, up- dates on new technologies, or proac- tive problem-solving, we are always there for our customers.” Zumbach Electronic’s commitment to customer service is evident in the care and attention they provide, which includes an o ering of comprehensive training programs, both at their head- quarters in Orpund, Switzerland and on-site, ensuring customers are fully equipped to use Zumbach systems ef- fectively. Their service technicians are available worldwide, providing support both in person and virtually, handling everything from commissioning and maintenance, to repairs and calibra- tions, ensuring their customers’ opera- tions run smoothly and e ciently. Boasting a robust and global support network that has been increasingly in- vested in over the past 60 years, with service centers strategically located around the world, it’s clear to see the value Rainer Zumbach and his team see in providing this unique level of attention to their customers. This net- work allows Zumbach Electronic to provide quick and e cient assistance, minimizing downtime and maximizing productivity for their customers. Their experienced service teams are always ready to help with technical problems, spare part requests, service calls, and installations. At Zumbach Electronic, customer service is not just a department; it’s a core value that permeates every as- pect of their business. Their consul- tative approach, the sense of family they extend to their customers, and the meticulous care and attention pro- vided, all contribute to their reputation for excellence. They are committed to ensuring that their customers receive the highest levels of service, making their experience with Zumbach Elec- tronic truly exceptional, and when you combine that with the improvements in process e ciency and quality con- trol, cost savings through reducing waste material and machine down- time, it’s a proposition that is increas- ingly hard to beat. ZUMACH Electronic AG P.O. Box CH-2552 Orpund, Switzerland sales@zumbach.ch, www.zumbach.com