Extrusion International 5-2025

62 Extrusion International 5/2025 MEASURING AND CONTROL TECHNOLOGY Exceptional Customer Service Goes Hand-In-Hand with Their Industry-Leading Measuring Solutions Since 1957, Swiss-based manufacturer of industrial, non-contact measuring and control solutions, Zumbach Electronic, has worked tirelessly at providing exceptional customer service with their industry leading products and solutions. The Zumbach belief is that customers are more than just clients; they are part of their extended family. This philosophy drives their commitment to providing the highest possible levels of customer service, ensuring that every interaction is marked by care, attention, and a consultative approach to solving speci c process and production issues. F rom the moment a customer en- gages with Zumbach Electronic, they experience the unique Zum - bach consultative approach, under- standing that every customer has very speci c needs and challenges. They take the time to listen and un- derstand these requirements thor - oughly, and their team of technical experts work closely with custom- ers to tailor solutions that not only meet but exceed their expectations. This personalized service ensures Zumbach’s customers receive the most effective and ef cient solu - tions for their unique applications. Rainer Zumbach, second genera- tion owner and CEO of Zumbach Electronic stated “When customers choose Zumbach Electronic, they be- come part of our extended family. This means they can expect attentive ongoing support and a relationship built on trust and mutual respect. We are dedicated to fostering long- term partnerships, and our custom- ers know they can rely on us for continuous support and guidance. Whether it’s through regular check- ins, updates on new technologies, or proactive problem-solving, we are always there for our customers.” Zumbach Electronic’s commitment to customer service is evident in the care and attention they provide, which includes an offering of com- prehensive training programs, both at their headquarters in Orpund, Switzerland and on-site, ensuring customers are fully equipped to use Zumbach systems effectively. Their service technicians are available worldwide, providing support both in person and virtually, handling ev- erything from commissioning and maintenance, to repairs and calibra- tions, ensuring their customers’ op- erations run smoothly and ef ciently. Boasting a robust and global sup- port network that has been increas- ingly invested in over the past 60 years, with service centers strategi- cally located around the world, it’s clear to see the value Rainer Zum- bach and his team see in providing this unique level of attention to their customers. This network al- lows Zumbach Electronic to provide quick and ef cient assistance, mini - mizing downtime and maximizing productivity for their customers. Their experienced service teams are always ready to help with technical problems, spare part requests, ser - vice calls, and installations. At Zumbach Electronic, customer service is not just a department; it’s a core value that permeates every aspect of their business. Their con- sultative approach, the sense of family they extend to their custom- Training courses at Zumbach’s premises or at the customers factory